Safe & Sound Volume 1 - 2004

The Local Security Newsletter from Apex


Apex recently launched a new website to provide helpful information to our customers. Apex President, Gary Boyer says the site is an important communication tool for explaining the many services Apex provides. "We have so many enquires daily about the various services we offer. The site makes it easy to get detailed information quickly and easily". The site took nearly a year to develop, and includes information on all of Apex residential and business security services, along with Healthline services for seniors and


updated security tips to keep in mind as an Apex customer. Apex is also posting our newsletter on the new site replacing the traditional paper format (see more below). "We will be constantly updating our site information so it will continually evolve as a useful resource for our customers". We ask that you visit our site and let us know what you think. Your feedback is always welcome by contacting us at apex@apex-tb.com.

Future issues of our Safe and Sound newsletter will be available exclusively on our website at www.apex-tb.com. Many of our customers find our newsletter helpful in providing safety tips and learning about new developments and products from Apex. President, Gary Boyer says the move away from a paper generated newsletter is more convenient, allowing us to generate

less paper and respond quickly to customer comments. For those customers who would still like to receive a hard copy version of the newsletter, Apex would be happy to send you one free of charge. Just call us at 344-8491, email us at www.apex@apex-tb.com, or mail your request to 391 Oliver Road Thunder Bay, and we will place you on our mailing list.

The Local Security Newsletter from Apex

Manager,
Electronics Division

LORI MACK

Lori Mack has been promoted to Manager of our Electronics Division. An expansion of her role, she has been managing our monitoring station for the past two years, and has been with Apex for over 7 years.

Assistant Manager,
Security Division

MANISH AGARWAL

Manish Agarwal has been promoted to Assistant Manager of our Security Division. Manish has been with Apex for over 5 years with an educational background in human resources.

Operations Supervisor,
Electronics Division

JOE WOODGATE

Joe Woodgate Operations Supervisor of Commercial Sales for the Apex Electronics Division has completed the level 1 and 2 Canadian Alarm and Security Association courses recently in Toronto. These courses offer helpful advice on how Apex can reduce False alarms, stream line control and system designs and be more responsive to current and upcoming industry standards.

Future Newsletters will be available online at www.apex-tb.com

Candles - Atmosphere... or danger?

?

We had a number of positive comments regarding our article one year ago on Candle Safety. Fires due to candles have doubled in the last decade. Nearly one-third of home candle fires begin when candles are left unattended, abandoned, or inadequately controlled. Approximately 25% of home candle fires occurred because the flame was too close to objects that were ignitable. Unsafe candle holders are also a way that fires can be caused. At the present time, there are no safety standards in place for candles or candle holders. While consumers may assume their candle holders are safe, some glass containers cannot withstand high temperatures and break, allowing hot wax to reach flammable materials.

Ready for a test?

All alarm system users need to know the proper procedures for testing their security system. How to test the system and feel comfortable doing it when needed is very important.

Why do we need testing?

Testing helps ensure that your security system is communicating to the Apex Communication Centre at all times.

Why do we need testing?

•

After any work has been done to your premise (such as renovations, repairs, etc.).

•

If you change your telephone service (DSL, High-Speed Internet, Call Waiting, or any other added features).

•

When you experience telephone troubles.

•

When you suspect there is a malfunction in your system.

•

When you have had a power surge or outage.

Remember – signals are transmitted over your telephone line which can be affected by many factors, so regular tests are the best way to ensure your system is working. Call 345- 2739 to test your system.

Candle related fires can also be reduced by the presence of monitored smoke detectors in homes. While all homes should have smoke detectors, they become especially critical in a home where candles are used. Here are some candle safety tips we urge you to practice.

•

Never leave a burning candle unattended. Extinguish all candles when leaving a room or before going to sleep.

•

Make sure candles are placed on a secure piece of furniture in sturdy holders that will not tip over.

•

Make sure candle holders are non-combustible and big enough to collect dripping wax.

•

Keep burning candles away from anything flammable, such as furniture, drapes, bedding, decorations, etc.

•

Do not place lit candles in windows where blinds or curtains can close over them.

•

Keep all lit candles away from drafts.

•

Keep candles out of the reach of children and pets.

•

Do not place candles where they can be knocked over.

•

Do not extinguish candles with water. The water can cause the hot wax to splatter and some holders to break.

•

Flashlights and other battery-powered lights are much safer light sources during a power failure.

•

Don’t use a candle to look into closets.

•

Never use a candle for light when fueling equipment such as a lantern or kerosene heater.


Identity Theft: Things you should know.

The Privacy Commissioner of Canada describes identity theft as "the unauthorized use of personal information, usually for criminal purposes". Thousands of Canadians are victims of identity theft every year. Thieves use your personal information to open bank accounts, obtain credit cards, rent vehicles, obtain cellular phones, and in some cases secure employment using your name and SIN number.
   Phone Busters web site lists statistics for identity theft to date for 2003 at over 14 million dollars, compared to 2002 when the total for the year was just over 8 million dollars. This is a clear indication that identity theft is on the rise and very profitable to the criminals. Below is a comparison chart for 2002 and 2003.


   Once an individual’s identity has been "stolen" it can take months, even years to put things right, in addition to the financial cost involved and in most cases, the loss of reputation.
   There are a number of ways of preventing identity theft. The number one way is to protect your personal information. There are many avenues

that a thief can steal your personal information, for example: Be careful about giving out personal information. Whether on the phone, by mail, or on the internet. Never give anyone your credit card number, social insurance number, or other personal information for a purpose that you don't understand. Ask to use other types of identifiers when possible, and don’t carry your SIN card, be sure to keep it in a secure place.
   Protect your mail. To stop a thief from going through your trash or recycling bin to get your personal information, tear or shred your charge receipts, credit card applications, insurance forms, bank statements, expired credit cards, and preapproved credit offers. Deposit outgoing mail in post office collection boxes or at your post office. Promptly remove mail from your mailbox after it's delivered. If you plan to go away, call someone to pick up your mail.
   Guard your credit cards. Minimize the information and the number of cards you carry. If you lose a card contact the card company immediately to cancel the card. If you apply for a new credit card and it doesn't arrive in a reasonable period of time, contact the issuer. Watch cashiers when you give them your purchase. Also, when you receive a new card, sign it in permanent ink and activate it immediately.
   Pay attention to billing cycles. Contact creditors immediately if your bills arrive late. A missing bill may mean an identity thief has taken over your credit card account and changed your billing address. Safeguard your personal information in your home. Especially if

you're having service work done, employ outside help, or have a roommate.
   Find out who has access to your information at work. Be sure to verify that your records are kept in a location accessible only to employees who have a legitimate reason to access it.
   Be smart about passwords and PIN numbers. Memorize your passwords and personal information and do not carry them with you. Avoid using easily available information like your mothers's maiden name, your birthday, the last four digits of your SIN number, phone number or series of collective numbers.
   Other important facts:
   Zero responsiblity doesn't mean zero problems. Because Credit card companies limit responsiblity to $50 in most cases of fraud, and because many new cards include "zero responsiblity protection" some people think there is no reason to worry about credit fraud. But credit fraud can cause wide-ranging long-term problems. Identity thieves can use information to take over your credit accounts and open new ones. They can use your good name to get a job, take out a car loan, or rent an apartment.
   Check your credit report regularily. Checking your credit report can help you catch mistakes that can wreak havoc on your personal finances. Make sure your report is accurate and includes only activities you've authorized. It's also a good idea to to review your credit report from credit agencies every year.

GE and Apex, Brands you can trust.

   Apex is now a GE Interlogix security dealer. GE supplies us with the most advanced systems for intrusion and fire detection, access control and CCTV systems for industrial, commercial and residential applications. GE is a recognized leader in security systems operating in over 25 countries worldwide.

Home Invasions in Thunder Bay?

   A Big City problem comes to our city. Thunder Bay Police report several home invasions that occurred while the residents were in their homes. Here are some safety precautions you can take to guard yourself from being a target of such crimes.
   Develop a home security plan and talk about it with your family and neighbours - your chances of acting appropriately and getting help are greatly improved.
   Harden your home or apartment with strong doors and locks and three-inch screws in the lock strike plate and door hinges. Use a wideangle peephole and instruct everyone in your family not to open the door to strangers. Chain latches do not work as a barrier, so use your peephole before opening the door. Be suspicious of someone claiming to be making a delivery that you did not order or use other ruses to get you to open the door. Fortification of rear doors, sliding glass doors, and garage doors are also important. This gives you the necessary time to phone 911, or sound audible alarms.
   Audible alarm systems can prevent home invasion...if they are set. Alarm systems can be designed so that perimeter door and window sensors are set while the home is occupied. The alarm can be set to instantly go off upon unauthorized entry. Be prepared to give a prearranged duress password to your alarm company if they call. Alarm company window signs

help advertise that your house is wired and capable of getting a response from the police. These decals offer good deterrence value and may cause the robber to look elsewhere.
   Automatic dial telephones, that can call 911 in speakerphone mode, can be effective in getting police assistance. If a home invader breaks in you may have just a split second to push the 911 direct- dial button on your telephone. If you dial in speakerphone mode the police dispatcher can listen in on what is going on in the room.
   Have an escape plan. If someone in the household can escape and call for help, the home invaders will have lost their advantage of having privacy and time.
   Keeping a cool head is important, even in dire circumstances. If you can keep your wits about you, one can increase their options by waiting for the right moment to act. Always be thinking and re-evaluating the situation as it evolves. At first there may be no chance for escape, but after a while you may see an opening. Fighting may not be wise, however the attackers may let their guard down once you appear to comply. Always be looking for that chance.
   Talk to your Apex security expert for a home security evaluation for safeguarding against home intrusions.

Tell a friend... customer referral program.

   The best compliment is a referral, and for that we have a reward.
   Make a referral and get $50.00 off your next upgrade, $50.00 off any system purchased by

   the individual/business you referred, three months free monitoring, or a $50.00 donation to the charity of your choice.
   Ask your Apex Representative for details.

APEX Corporate Division offers complete industrial, commercial and retail security including...

Apex Corporate Division

•

security officers

•

intrusion alarm systems

•

fire, water, gas, temp alarm systems

•

24-hour ULC alarm monitoring

•

alarm response

•

mobile patrols of premises/sites

•

CCTV surveillance equipment

•

Smart Serve training

•

live-video remote monitoring

•

intercom and sound systems

•

card access control systems

•

loss prevention seminars

•

loss management consulting

APEX Residential Division offers complete home protection and security services including...

Apex Residential Division

•

intrusion (burglar) alarm systems

•

fire, water, gas, temp alarm systems

•

24-hour ULC alarm monitoring

•

alarm response

•

mobile patrols while you’re away

•

intercom and sound systems

•

access control for apartment buildings

•

full home automation systems

APEX Monitoring Division offers total ULC approved computerized monitoring of alarm systems...

Apex Monitoring Division

•

for all makes of alarms

•

no matter who sold or installed the alarm

•

complete records available

•

Base 10 partner: Thunder Bay Telephone

•

locally-based system

APEX Health Line, our newest division, offers a wide array of lifestyle and medical monitoring systems...

Apex Health Line Division

•

GE personal medical alarm pendants

•

personal medical alarm monitoring

•

home automation to assist mobility

APEX Investigations is the quietest of all Apex divisions. Discretion and confidentiality are assured...

Apex Investigations Division

•

process serving

•

divorce and personal investigations

•

business/employee investigations

•

WSIB and personal injury surveillance

•

integrity and retail checks

•

hidden cameras